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Voice of the customer
Results: 279

#	Item
251	PDMA International Conference Highlights from PDMA’s 33rd International Conference in 2009 New ideas and trends emerge on NPD and commercial success Add to Reading List Source URL: www.oplaunch.com Language: English - Date: 2013-03-13 13:03:42 Product management Technology Design Marketing New product development Voice of the customer PDMA Time to market Open innovation Business Innovation Management
252	Improving Experience in the Prepaid Card Industry: A Customer Service Workshop Susan Herbst-Murphy* May 2014 Summary: Contact Solutions LLC provides third-party contact center support for a number of government-sponsored Add to Reading List Source URL: www.philadelphiafed.org Language: English - Date: 2014-05-21 15:13:48 Electronic commerce Interactive voice response Business Money Payment card Prepayment Credit card Prepaid mobile phone Payment systems Stored-value card Debit card
253	I nsight from the outside Who is Jancyn? Jancyn is one of the most qualified “client-focused” Customer Experience Research businesses in the U.S., with over 30 years of solutions for the intelligent business. Offeri Add to Reading List Source URL: www.jancyn.com Language: English - Date: 2013-09-10 12:02:00 Electronic commerce Interactive voice response Customer satisfaction Online shopping Customer experience Marketing Business Customer experience management
254	Five minute briefing Call Centre Telephony Background In the past decade, the number of call centres has significantly increased and they have become one of the key customer interaction channels for many companies. As fo Add to Reading List Source URL: www.oeeuk.com Language: English - Date: 2014-06-11 14:41:06 Computer telephony integration Telephony Lean manufacturing Lean consumption Overall equipment effectiveness Voice of the customer Systems engineering Business Management Call centre
255	Five minute briefing Customer Aligned Cellular Teams Nature of work and Service Some service work is high variety and complex, making it very difficult for one request. In that case, excellent service is Add to Reading List Source URL: www.oeeuk.com Language: English - Date: 2014-06-11 14:41:11 Process management Systems engineering Customer experience Lean manufacturing Voice of the customer Systems engineering process Marketing Business Management
256	Weight Watchers Case Study Company Proﬁle Weight Watchers is a global organization operating in over 50 countries. As one of the leading weight loss providers and healthy living advocates, Weight Watchers speaks Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2013-04-28 19:38:50 Technology Interactive voice response Zeacom Call centre Automated attendant Customer service Customer experience Electronics Customer experience management Telephony Electronic engineering
257	OPEN INTERNET POLICY RTC Communications adopts this Open Internet Policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to inno Add to Reading List Source URL: www.dcsheriff.com Language: English - Date: 2011-11-18 16:55:26 Computer law Internet access Broadband Telecommunications engineering Network neutrality Quality of service Voice over IP Religious Technology Center RTC Transit Electronic engineering Electronics Internet
258	FACT SHEET Model, Measure and Manage the Customer Experience. A Practical Approach to Realizing Your Brand’s Full Potential. Add to Reading List Source URL: www.second-to-none.com Language: English - Date: 2014-04-07 19:50:18 Customer experience Mystery shopping Brand Voice of the customer Marketing Business Customer experience management
259	AFRICAN TECHNOLOGY FORUM CONSULTING Basic Development and Decision Processes Basic Development and Decision Processes: Technical and Economic Analyses Michael Tekletsion Berhan Add to Reading List Source URL: www.africantechnologyforum.org Language: English - Date: 2010-02-24 21:53:12 Product management Method engineering Software development Science Quality function deployment Software development process House of Quality Voice of the customer Marketing Decision theory Management Quality
260	To Thrive, Pay Attention to Customer Fundamentals #1 Pay Attention to the Voice of the Customer Listening to customers is fundamental. It is critical to stay close to customers, whatever the economic conditions. A one-on Add to Reading List Source URL: svforum.org Language: English - Date: 2014-03-07 15:03:20 Consumer behaviour Electronic commerce Customer retention Customer relationship management Customer experience Customer equity Customer profitability Market segmentation Customer attrition Marketing Business Customer experience management

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